Have a Pet Who Needs to be Seen Today?
*Our lobby is fully OPEN. Mask required for individuals not vaccinated.*
We are an extremely busy walk-in, full-service animal hospital. We are unlike other local Veterinarian clinics as we do not schedule appointments. We see pets on a first-come basis (check-in early) and we often reach capacity. We are accepting new clients, but have a daily new client capacity at this time to allow us to serve our existing client needs.
Please be mindful, this is a popular time of year for pets to be seen, or as they say, “It’s raining cats and dogs!” Our wait times can be lengthy. Enjoy the ease of mobile check-in and wait in the comfort of your home or on the go if you are visiting soon.
While we would love to see all the patients who come our way, we do have a patient threshold to allow our team the time they need to care for your pet. We also highly value our employees, respect their work-life balance, and strive to give them time to rejuvenate to in turn, give your pets the care they deserve.
Prepare For Your Visit
3 Ways to Check-in
Enjoy the ease of mobile check-in from our parking lot, your home, or on the go if you are visiting soon.
Check-in with one of our employees at our hospital’s Main Entrance.
Scan our QR code on-site.
The QLess check-in portal hours are:
Monday - Friday: 8:00 am – 11:30 am and 1:00 pm – 5:30 pm
Saturdays: 8:00 am – 11:30 am
**QLess may close within these hours if the hospital reaches walk-in capacity. If you intend to visit and we have reached capacity, check back mid-morning, at 1:00 pm or the following day. Reach our team by calling or texting 316-788-1000.**
You will receive a text/notification once your check-in is complete! Please wait in your car, at home (if you live close) or enjoy the breeze outside. We will notify you when a seat in our lobby opens. There will be an additional wait inside prior to seeing the doctor. Doctors see patients on a first-come, first-serve basis. Emergencies will be triaged upon arrival and may take priority.
Welcome! We look forward to meeting you and your fur friends. Please complete the New Client Form prior to your visit. You can also ask an employee for the New Client Form inside.
Visit in Hospital or Curbside
In-hospital Visit: Come on in – seating is available in our lobby! Masks are encouraged for individuals not vaccinated. Our employees mean a great deal to us and we want to keep them safe.
Curbside Visit: Your pet will visit inside while you wait onsite. We will notify you by text/phone call once we are ready for your pet at the door. The doctor will call you during the pet exam. Your pet will be released to you as soon as the exam and payment are complete.
If you have a pet emergency, are retrieving Rx, food or a patient, visit inside to pick-up.
Please note, requesting a specific doctor may result in a longer wait than estimated in your QLess forecast. Selecting ‘First Available Doctor’ at check-in is a quicker option to be seen. Let us know if you would like to change from a doctor request to First Available Doctor at any time.
Please bring cats and small pets in a carrier. We do have cardboard pet carriers available for purchase for $7.00.
Need to use the restroom? Come on inside!
Are you having trouble with check-in? Have a pet Emergency? No problem! One of our employees will be happy to help you inside or text/call 316-788-1000 to reach one of our team members during business hours.
We have missed seeing your friendly faces and look forward to seeing you and our fur friends soon!
The holiday season is upon us and we want to ensure your pet is prepared with the medication, food, and veterinary services needed for boarding/travel before our closures.
El Paso Animal Hospital will be closed on the following dates: Thanksgiving
Closed Thursday, November 24 Christmas
Closed Saturday, December 24 – Monday, December 26 New Years
Closed Friday, December 30 – Sunday, January 1
Please text/call us at 316-788-1000 or use the PetDesk app to request pet medication or food by 4:00 pm two days before our closure. (Requests after this time will be available for pick up the business day following our closure.)
Should your pet need emergent care while we are closed, available options are Urgent Pet Care or The Veterinary Emergency Hospital.